We are working to the max so that each piece delivered is perfect! It is also our promise to you that your gorgeous L’Atelier Caché will be on its lovely way to you, as soon as possible.
All orders are sent, first class recorded, via DHL from our charming office in İstanbul.Our commitment is to ensure that we deliver all orders within our time limits. Any order placed after 4pm will be processed the following day (excluding Sunday and public holidays).
International orders may be assessed for custom duties and taxes. Please note this is not included in the delivery cost.
UK : free delivery – EU : free delivery – Non-EU : free delivery
Do I have to pay customs and import charges?
Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply.
If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by L’Atelier Caché to you.
What courier companies do you use?
We currently use DHL as our courier company.
What countries do you deliver to?
We deliver to many places including the UK, Europe, North America and other selected international destinations.
United Kingdom England, Scotland, Wales. Europe (EU) Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Ireland. International (non EU) Australia, Bahrain, Bermuda, Brazil, Canada, Hong Kong, Israel, Iceland, Japan, Jordan, Korea, Kuwait, Macau, Mexico, Monaco, New Zealand, Norway, Russia, Saudi Arabia, Singapore, South Africa, Switzerland, Taiwan, Turkey, United Arab Emirates, United States Of America.
Do you gift wrap?
At L’Atelier Caché we believe that the service you receive through purchasing online should be just as indulgent as shopping in one of the most luxurious stores. Therefore the packaging you receive your goods in is a huge priority for us. Your items will arrive in a luxurious set of packaging featuring our distinct “L’Atelier Caché” logo, Creative Director for Nihan Topaloğlu .
How long will my order take to arrive?
Typically orders are picked and sent within 7 working days from receipt of your order, but please allow up to 7 working days for UK deliveries and 10-14 working days for goods to arrive for other destinations.
Has my order been shipped yet?
Once you have paid for your order online, you will be sent an order confirmation within 24hrs. We will contact you again by email letting you know when your order has been dispatched.
Need more help?
Please contact us: [email protected]