What personal information do we collect from you and how?
How this information may be used, including anyone it might be shared with
Marketing opt-in and opt-out provisions
How you can access and if necessary, change the personal information L’ATELIER CACHE maintains Safeguarding your personally identifiable information
What personal information we collect from you and how?
L’ATELIER CACHE collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by L’ATELIER CACHE. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. “We do not store credit card details nor do we share customer details with any 3rd parties”.Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
How this information may be used, including anyone it might be shared with?
L’ATELIER CACHE may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud and may be shared with other trading divisions within L’ATELIER CACHE. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We don’t sell your details to third party marketing companies.
We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.
Marketing opt-in and opt-out provision
In addition, you will be given the option to opt-out of subscribing to:
(i) Our regular update service which will send you email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests and events of interest. Such alerts may include marketing information about L’ATELIER CACHE, our subsidiaries or selected business partners; and/or
(ii) One-off marketing promotions from us.
We don’t sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by us/ L’ATELIER CACHE.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail.
How you can access and if necessary change the personal information L’Atelier Cache maintains.
If for any reason you are concerned that the personal information held by L’ATELIER CACHE is not correct, please visit the website and, after logging into the site using the “Sign In” menu on the home page, your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Preferences. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through customer finance check.
If you prefer, you may contact us by email at [email protected] and we will amend your personal details.
Safeguarding your personally identifiable information
We will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with.